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If you require support using the WHEEL OF INDEPENDENCETM Framework please email us at woiinfo@moorhouseschool.co.uk and we will reply to you as soon as we can.

Your question may be answered in the FAQs below, so please check before contacting us.

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What happens if I forget my password?

That’s ok, when you go to the login page, there is a prompt which asks you if you have forgotten your password. Follow the instructions to update your password.

How do I give a new staff member access to the WOI?

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There are two levels of access for your school, “Administrator” level access and “User” level access. Only the school “Administrator” will be able to add “Users” for your school. Please contact them if you need to add new staff. 

How do I add a new student?

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The “Achieved Date” for a level isn’t updating even though all the tasks have been completed?

The levels of skill areas have been structured in a hierarchical order to make sure students achieve all areas of the WOI.  Whilst you can jump ahead, it is not possible to complete a level with an “Achieved date” until the previous level is complete. Please go back over the previous levels and check that all skill areas are achieved.

One of my students is not able to achieve a skill area, does that mean they cannot progress on the WOI?

Every skill area should be achievable through the use of different strategies and interventions. Please consult an Occupational Therapist for advice on appropriate strategies. Or contact woiinfo@moorhouseschool.co.uk to enquire about training.

5 skill areas within the WHEEL OF INDEPENDENCE™ framework have a ‘non-applicable’ option under the date box, as these may not apply to all young people.  

It is the judgement of the professional or parent working with the young person to identify if any areas are not achievable or only partially achievable. Please use the comment box to record your reasoning.  

Can I delete older comments on the reporting sheets?

No, all historical comments are collected and stored on the tool. If a student regresses in a skill area it is possible to remove the date achieved in order to show their current levels. 

I can’t create the report I want to create?

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The WOI can produce specific reports but it is also possible to download raw data by clicking Download report data (.xls), see image below. This will produce an excel spreadsheet so you can interrogate the data and produce bespoke reports for your own requirements. Please see the tutorial video for more information on creating reports.



What is the archive student function?

When a student/client has left your organisation you can archive their information in the edit student tab. This means their information will be stored but will not be included in group reports unless you specifically select that in your filters. 

Why are archived students included in my report?

If you don’t filter out archived students, they will be included in the report but they won’t show progress on years where they have left the school, instead, the level will remain the same on those subsequent years. If you would like to remove archived students, make sure you select that the archived student filter is unticked.

Do archived students count toward the student profile number?

No, the archived students’ data remain on the tool for you to look at in case you need to report on historical data but they do not count towards your current student profile numbers and thus will not affect the amount you pay.

How is the tool secured?

The tool uses two factor authentication to ensure only the correct people can access it. This is done by a code being sent to the email address linked to the account. Whenever you use a new device you will be required to enter a code. Authentication will be required every 30 days, this will be requested automatically.

Who should I speak to if I need training or further support?

You should speak to your school administrator but if they can’t help, they can contact the support team at Moor House School & College, Just email woiinfo@moorhouseschool.co.uk.

What do the numbers '1, 2, 3' mean on the target sheet?

This is just used as a prompt for the parent or staff member working with the young person to remind them to observe them completing the activity more than once to make sure they are competent and can repeat the skill in different locations and with no support.